Sales Policy

1. Introduction

At Imprintfy Studio, we are committed to providing exceptional customer service and ensuring a smooth and transparent shopping experience. This Sales Policy outlines the terms and conditions governing the sale of products on our website, in compliance with Finnish consumer protection laws and EU regulations.

2. Ordering Process

By placing an order through our website, you are making an offer to purchase products in accordance with our terms and conditions. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel orders for valid reasons, such as:

  • Product availability
  • Errors in pricing or product details
  • Fraud prevention or suspicious activities

3. Product Information

We strive to provide accurate and up-to-date product descriptions, images, and pricing. However, slight variations in color or design may occur due to the nature of digital displays or product customization.

4. Pricing and Payments

Prices are displayed in euros (EUR) and include VAT (Value Added Tax) as applicable in Finland. The total price, including shipping and handling fees, will be calculated during the checkout process.

We accept the following payment methods:

  • Credit/debit cards (Visa, MasterCard)
  • Mobile Pay

Payments are processed securely through trusted payment service providers.

5. Delivery

We aim to dispatch orders as quickly as possible. Delivery times are provided on the product page or at checkout, and they are typically within 5-10 business days within Europe. Delivery times outside of Europe may vary based on location.

Delivery costs will be calculated at checkout, and any additional charges for shipping will be clearly communicated.

6. Right of Withdrawal

In accordance with Finnish consumer protection law, you have the right to withdraw from the purchase within 14 days of receiving your order. To exercise this right, please contact us within 14 days via our contact details.

To return an item, the product must be unused, in its original condition, and in the original packaging. You are responsible for the return shipping costs unless the product is defective or damaged upon arrival.

7. Defective Products and Returns

If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or a full refund, depending on the situation. We may ask for photographic evidence of the damage or defect.

8. Customer Support

If you have any questions or concerns regarding your order or our products, our customer service team is here to assist you. You can contact us via the following methods:

  • Email: info@imprintify.fi
  • Phone: +358-442457951
  • Live chat and contact form on our website

9. Privacy and Data Protection

We are committed to protecting your privacy and personal data in compliance with the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Amendments to the Sales Policy

We may update or amend our Sales Policy from time to time. Any changes will be communicated to you via our website, and the updated policy will apply to all orders placed after the revision date.

11. Governing Law

This Sales Policy is governed by Finnish law, and any disputes related to the sale of products will be resolved in the competent courts of Finland.